Cultural Competency Training Manual for Health Care Professional will help your staff acquire a conceptual framework with tools to manage diversity in the workplace as a way of improving service delivery, quality, accessibility, and gain practical tools to avoid civil violations. Differences in race, sexual orientation, education and work experience can cause tremendous damage. Although cultural competency training cannot all together change individuals’ beliefs, it has the ability to increase awareness, impart knowledge and educate staff further on how to accept differences and provide quality services to patients. The training will also help your staff acquire the intercultural communication skills needed to improve performance in today’s culturally diverse health care industry. It is expected that each participant will be able to identify their role in the own organization with respect to diversity and cultural competency and to position their organization as a leading organization in the delivery of culturally competent care and services.
Authors;Sherrie Jones, BSW, MSW, LSW; AnaBella Stephens, BSN, MPA, CPHQ